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Frequently Asked Questions

Inpatient Services

andWhat are Inpatient Services?

Jonas Hill Hospital provides short-term crisis stabilization for those who have a mental illness and/or mental illness with co-occurring substance use disorder. The program therapies and activities are designed to improve coping skills, encourage independence, self-reliance, and provide education in management of mental illness and addiction.

How long will I stay?

The length of stay is based on individual needs and treatment plans.

What should I wear?

Comfortable street clothes are recommended. Refrain from clothing that is revealing or has suggestive writing; examples would be drinking logos, sexually provocative, cursing, etc. or anything with belts, strings, ties or laces.

Do I need to bring anything?

Most essential items such as linens, towels, food and snacks will be provided by the facility. Personal belongings are checked upon admission by staff members for the protection and safety of all patients and staff. Objects that may be considered dangerous are inventoried and kept in a secure area.

Items that are not permitted:

Medications, both prescription and over-the-counter, are not allowed on the unit and will be sent home or inventoried and secured at the time of admission. All products that list alcohol as one of the first three (3) ingredients are prohibited.

Other items that are not allowed on the unit include, but are not limited to: balloons, bandanas, cameras, cell phones, computers (of any kind), activity trackers such as but not limited to fit bit, smart watches, duffel bags, electrical cords, nail files, glass, hair dye, lighters, matches, metal hair picks, nail polish, nail polish remover, necklaces, pantyhose, perfume or cologne, plastic bags, purses, ropes, scarves, soda cans, steel toed boots, strings, ribbons, bows, razors, hair dryers, curling/flat irons, suitcases, wave caps and weapons, MP3 Players, lpods, E-cigs or vaporizers.

Staff reserves the right to assess all items for safety regardless if it is included in this list.

Items that must be stored in the safe

Any items that are stored in the safe must remain there until the patient is discharged from JHH. Items that must be kept in the safe included, but are not limited to cell phones, checks, credit cards, drivers’ licenses, food stamps, insurance cards, keys, money over $10, Medicaid/Medicare cards, necklaces, wallets, and any other jewelry or items that the patient would like to keep safe until discharged. Upon arrival to JHH, if the patient has tobacco products, those items will be secured until the patient is discharged.

Can I have visitors?

Visitors are permitted in visitation rooms during visiting hours only. Hours are Tuesday and Friday 6pm to 7pm, and Saturday and Sunday 1pm – 2pm. Visitors must check in at the front desk. Phone calls can be received during specified hours, but phones will shut off from 11pm until 6am.

Does Jonas Hill accept Insurance?

Yes, We will accept most insurances that have behavioral health benefit coverages.

Can I come directly to the facility to be admitted?

All admissions will be processed through Caldwell Memorial Hospital Emergency Department. Please, go to the ED and they will help.


Outpatient Clinic

Who does the clinic help?

Our providers offer medication management, individual, group and family psychotherapy to patients over the age of 6.

When is the clinic open?

Mon – Fri: 8am – 5pm, closed for lunch 12-1

What’s the first appointment going to look like?

Upon your first visit to the clinic, you will complete an intake assessment, also known as a Comprehensive Clinical Assessment, with a trained mental health clinician. These appointments are 1.5 hours and explore the reasons for the referral, interests and goals of therapy, and historical information as it relates to your mental health. This appointment is an information gathering session so that our clinicians can best understand your wants and needs, and identify the course of treatment.

Can I just see the doctor for medications?

At Jonas Hill, we affirm the evidence-based practice that therapy and medication management in unison yield the best and long-lasting results. Medications can aid in reducing debilitating emotional responses, and therapy assists in encouraging cognitive and environmental changes and/or trauma resolution that may be aggravating one’s emotions.

How often will I be seen?

Therapy and medication management appointments are determined on a client by client basis. Our mental health providers will explore your personal needs and develop a visit frequency that will meet your mental health goals, taking into consideration your personal limits.

What ages do you serve?

We can provide therapeutic services and medication management for individuals ages 6 and up. If an individual is a minor (under the age of 18), the legal guardian is required to attend the initial appointment in order for the clinician to determine parental involvement. If the legal guardian is not the individual’s birth parents, we require custody papers verifying legal guardianship prior to the initial visit. If we do not have custody paperwork, we are unable to provide treatment. Often, parental involvement is required in every session for children under the age of 10, though this decision will be determined on a client by client basis during the intake appointment.

Can I bring my children to my appointments?

At Jonas Hill Clinic, our goal is to provide you with the best mental health care possible. To better serve you, we politely ask that you find alternative care for your children during any Jonas Hill appointments. If you are unable to find childcare, please speak with your provider and/or therapist directly who will address this barrier to locate the best therapeutic solution. Any exceptions to this policy will be up to the provider and/or therapist’s discretion based on your individual therapeutic goals.


What is a Behavioral Health Assessment?

Behavioral Health Assessments, formerly called a comprehensive clinical assessment, are a thorough overview of an individual’s current experience and symptoms, history related to mental health, and diagnostic evaluation. The clinician will inquire about the client’s current therapeutic want/needs, the onset of mental health experiences, and past treatment, as well as take a comprehensive overview of their history including education/employment, family, trauma, medical, and developmental. The clinician will complete a treatment plan within the comprehensive clinical assessment where the client is asked to identify their goals of therapy, which direct their future treatment. At the end of the assessment, the clinician identifies qualifying diagnoses as well as any rule-out diagnosis that may need further evaluation.